Answers before you begin.

Hey, Jude is a non-clinical technology, administrative, and coordination platform. Medical evaluations and treatment decisions are made by independent licensed healthcare professionals. When prescribed, medications are dispensed, fulfilled, and shipped by independent licensed pharmacies or other appropriate third-party partners.

Yes. Prescription treatments require an evaluation by an independent licensed healthcare professional. That clinician determines whether treatment is appropriate. Completing an assessment does not guarantee a prescription.

Complete a private online intake — it takes about five minutes and covers your health history, goals, and current routine. An independent licensed healthcare professional reviews your information and determines whether treatment is appropriate.

No. You may share your health history, goals, and preferences, but an independent licensed healthcare professional determines whether treatment is appropriate and which treatment, if any, should be prescribed.

No. Completing an assessment does not guarantee approval, a prescription, or any particular treatment. Medical decisions are made by an independent licensed healthcare professional.

The available catalog spans weight care, recovery and wellness, and men’s health. An independent licensed healthcare professional determines which treatment, if any, is appropriate for you.

No. The available treatment catalog may include peptide and non-peptide prescription options. Eligibility and treatment selection are determined by an independent licensed healthcare professional.

An independent licensed healthcare professional. They review your information, may request additional information or lab work, and decide whether treatment is appropriate and whether to prescribe.

Yes. Your treating clinician can adjust, change, or discontinue treatment over time based on progress, tolerance, and clinical judgment.

No. Treatment form varies by option and clinical plan. Some treatments are injectable and some are not. Your clinician determines the appropriate form, dosage, and administration method.

No. Hey, Jude does not charge a membership fee and does not operate a paid membership program. Any applicable treatment, clinical, pharmacy, or third-party charges are presented before authorization.

Depending on the service, charges may include independent clinical charges, pharmacy charges for prescribed treatment, and charges processed by third-party payment partners. Treatment-related transactions and fulfillment are completed through the applicable third-party partners. Applicable charges and the responsible party are shown before authorization.

Applicable charges are presented before authorization. You will not be charged for treatment, clinical services, or pharmacy fulfillment without first being shown the applicable amount.

Some treatment plans may involve recurring treatment-plan billing for ongoing treatment or refills. When recurring charges apply, the cadence, amount, and responsible party are presented before authorization. Recurring treatment billing is not a membership fee.

If treatment is not clinically appropriate, it is not prescribed. A clinician declining to prescribe is the process working as intended. Charges for services already provided, such as a completed clinical evaluation, may still apply; see our Payment, Recurring Charges, Cancellation, and Refund Policy.

When treatment is prescribed, the applicable licensed pharmacy is responsible for preparing or dispensing the medication and arranging fulfillment and shipment.

No. Hey, Jude does not dispense or ship medication. Prescription fulfillment and shipment are handled by the applicable licensed pharmacy or other appropriate third-party fulfillment partner.

No. Hey, Jude does not sell syringes, needles, injection kits, or other medical supplies.

When required for a prescribed treatment, applicable administration supplies may be provided through the dispensing pharmacy or other appropriate third-party fulfillment partner. Availability may vary by treatment and fulfillment arrangement.

Some prescribed medications may be compounded by licensed pharmacies. Compounded medications are not FDA-approved. The dispensing pharmacy is responsible for its preparation, testing, dispensing, and quality processes.

Where available, Hey, Jude may relay administrative notifications about shipment status based on information received from the applicable pharmacy or fulfillment partner. The pharmacy or partner is responsible for fulfillment and shipment.

You can reach your treating clinician through the platform’s messaging tools where available. For medical questions, treatment decisions, or side effects, contact your treating healthcare professional.

Your treating healthcare professional. Hey, Jude provides non-clinical technology, administrative, and coordination services and does not provide medical advice.

Contact your treating healthcare professional about any side effects. For a medical emergency, call 911 or seek immediate medical care. Do not use the Hey, Jude website, support email, or messaging tools for a medical emergency.

Yes. Your treating clinician may change or discontinue treatment based on their clinical judgment, your progress, and your goals.

Where recurring treatment charges apply, you can cancel future recurring treatment charges before the applicable cutoff for the next cycle, through your account or by contacting support. See our Payment, Recurring Charges, Cancellation, and Refund Policy.

Yes. Where refills are scheduled, you can stop a future refill before it is processed, subject to the applicable cutoff and your clinical plan.

For health and safety reasons, prescribed and compounded medications generally cannot be returned once dispensed. Returns, refunds, or replacements for dispensed or shipped medication are handled by the applicable licensed pharmacy in accordance with applicable law.

You can close your account at any time by contacting support. Closing your account stops future platform use; it does not by itself reverse charges for services already provided or cancel an active clinical relationship.

No. Hey, Jude provides non-clinical technology, administrative, and coordination services. Medical care is provided by independent licensed healthcare professionals.

The independent clinicians and pharmacies involved in your care maintain the clinical information they hold under their own legal obligations. Hey, Jude handles account and platform information as described in our Privacy Policy.

We may facilitate the transmission of information to the applicable independent clinician, pharmacy, payment processor, or other third-party partner involved in providing requested services. See our Privacy Policy for details.

Do not use the Hey, Jude website, support email, or messaging tools for a medical emergency. Call 911 or seek immediate medical care.